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Privacy Policy

Vada Health ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [www.vadahealth.co.uk] ("Site").

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number (if you contact us or fill in a form).

  • Usage Data: IP address, browser type, device information, pages visited, and how you interact with our Site (via cookies and analytics).

  • Transaction Data: If you purchase from us, we may collect payment information (processed securely by our payment provider).

2. How We Use Your Data

We process your personal data only where we have a lawful basis to do so, including:

  • To respond to enquiries and provide customer support.

  • To process orders and deliver services you requested.

  • To improve our website, services, and user experience.

  • To comply with legal obligations.

  • (If applicable) To send you marketing communications, where you have opted in.

3. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

  • Consent – when you have given clear consent (e.g., subscribing to newsletters).

  • Contract – when processing is necessary to perform a contract with you.

  • Legal Obligation – when processing is required by law.

  • Legitimate Interests – when processing is necessary for our business interests and does not override your rights.

4. How We Share Your Data

We do not sell your personal data. We may share your data with:

  • Service Providers: e.g., website hosting, email providers, analytics tools (only as needed to provide our services).

  • Legal or Regulatory Authorities: where required by law.

  • Any third parties we use are required to keep your data secure and comply with UK GDPR.

5. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards (e.g., UK-approved Standard Contractual Clauses) are in place to protect your information.

6. Data Retention

We only keep your personal data for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data ("right to be forgotten").

  • Object to or restrict processing of your data.

  • Request data portability.

  • Withdraw consent at any time (where processing is based on consent).

  • To exercise your rights, contact us at info@vadahealth.co.uk

8. Cookies

  • Our website uses cookies to enhance your experience and analyse website traffic.

  • You can manage or disable cookies in your browser settings.

  • See our Cookie Policy for more details.

9. Data Security

We implement appropriate technical and organisational measures to keep your data safe from unauthorised access, loss, or misuse.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: info@vadahealth.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

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Privacy Policy